Legal
Privacy Policy
This policy explains how EPIC-KICK LTD collects, uses, stores, and protects your personal data when you use our website and services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller responsible for your personal data is:
| Legal Name | EPIC-KICK LTD |
| Company Number | 16259824 |
| VAT Number | 509 0257 08 |
| Registered Address | Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom |
| support@epickick.co.uk | |
| Phone | +44 7833 389 538 |
For any questions about how we handle your data, or to exercise your rights under UK GDPR, please contact us using the details above.
2. What Personal Data We Collect
We collect and process the following categories of personal data depending on how you interact with our website and services:
When You Place an Order
Full name, email address, phone number, billing address, shipping address, payment information (processed securely by our payment providers — we do not store your full card details), order history, and any communication related to your order.
When You Create an Account
Name, email address, password (encrypted), and any preferences you set within your account.
When You Subscribe to Our Newsletter
Email address and, where provided, your name. You can unsubscribe at any time using the link in every email.
When You Contact Us
Name, email address, phone number, and any information you provide in your message, including order numbers and details of your enquiry.
When You Browse Our Website
IP address, browser type and version, operating system, device type, pages visited, time spent on pages, referring URLs, and cookie data. See Section 7 (Cookies) for details.
3. Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
| Lawful Basis | When We Use It |
|---|---|
| Contract | To process and fulfil your orders, manage your account, handle returns and refunds, and provide customer support related to your purchases. |
| Legitimate Interest | To improve our website and services, prevent fraud, ensure security, analyse website usage patterns, and personalise your experience. We always balance our interests against your rights. |
| Consent | To send marketing emails and newsletters. You can withdraw consent at any time by clicking the unsubscribe link in any email or contacting us directly. |
| Legal Obligation | To comply with tax, accounting, and regulatory requirements, including maintaining transaction records as required by HMRC. |
4. How We Use Your Data
We use your personal data for the following purposes: processing and fulfilling orders, sending order confirmations and dispatch notifications with tracking information, managing returns, exchanges, and refunds, responding to customer enquiries and support requests, sending marketing communications where you have opted in, improving our website functionality and user experience, preventing fraud and maintaining website security, and complying with legal and regulatory obligations.
We will never sell, rent, or trade your personal data to third parties for their marketing purposes.
5. Third-Party Service Providers
We share your personal data with trusted third-party service providers who process data on our behalf to operate our business. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Shopify | E-commerce platform, hosting, order management, and payment processing | View ↗ |
| Shopify Payments | Credit/debit card payment processing (powered by Stripe) | View ↗ |
| PayPal | Alternative payment processing | View ↗ |
| Klarna | Buy Now, Pay Later payment services | View ↗ |
| Royal Mail / Courier Partners | Order delivery and shipment tracking | View ↗ |
| Google Analytics | Website analytics and usage tracking | View ↗ |
| Google Ads | Advertising, remarketing, and conversion tracking | View ↗ |
| Meta (Facebook / Instagram) | Advertising, remarketing, and social media tracking | View ↗ |
Some of these providers may transfer data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the ICO, to protect your data in accordance with UK GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Order and transaction data | 6 years from the date of the transaction, as required by HMRC for tax and accounting purposes. |
| Account data | Retained for as long as your account is active. You can request account deletion at any time. |
| Marketing and newsletter data | Retained until you unsubscribe or request deletion. |
| Customer support correspondence | 2 years from the date of the last communication, unless related to an ongoing dispute or legal matter. |
| Cookie and analytics data | See Section 7 (Cookies) for retention periods specific to each cookie type. |
7. Cookies
Our website uses cookies — small text files stored on your device — to provide and improve our services. We use the following types of cookies:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function, including shopping cart, checkout, and session management. | Session / up to 2 weeks |
| Analytics | Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymised where possible. | Up to 2 years |
| Marketing | Used to deliver relevant advertisements and track campaign performance (e.g., Google Ads, Meta Pixel). | Up to 2 years |
| Functional | Remember your preferences such as language, currency, and recently viewed products. | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of our website, including the ability to add items to your cart and complete checkout.
8. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR).
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure
You have the right to request that we delete your personal data, subject to certain legal exceptions (e.g., data required for tax records).
Right to Restrict Processing
You have the right to request that we limit how we use your data in certain circumstances.
Right to Data Portability
You have the right to request your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Object
You have the right to object to processing based on legitimate interest or for direct marketing purposes. Where you object to marketing, we will stop processing immediately.
Right to Withdraw Consent
Where we rely on your consent to process data (e.g., marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at support@epickick.co.uk. We will respond to your request within one calendar month, as required by UK GDPR. There is no charge for most requests, although we may charge a reasonable fee for manifestly unfounded or excessive requests.
9. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.
These measures include SSL/TLS encryption across our entire website, PCI-compliant payment processing through Shopify Payments, access controls limiting data access to authorised personnel only, and regular reviews of our data handling practices.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to keep your account credentials confidential and contact us immediately if you suspect unauthorised access to your account.
10. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@epickick.co.uk and we will take steps to delete that information.
11. International Data Transfers
Some of our third-party service providers (such as Shopify, Google, and Meta) operate outside the United Kingdom. Where your personal data is transferred outside the UK, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR.
These safeguards include transfers to countries recognised by the UK government as providing an adequate level of data protection, or the use of Standard Contractual Clauses (SCCs) approved by the Information Commissioner's Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Where changes are significant, we may notify you by email or through a notice on our website.
13. Complaints
If you are unhappy with how we have handled your personal data, we encourage you to contact us first so we can try to resolve your concern:
Email: support@epickick.co.uk
Phone: +44 7833 389 538
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk
Independent Retailer Disclosure
EPIC-KICK LTD is an independent retailer. We are not affiliated with, authorised by, endorsed by, or officially connected to any of the brands listed on this website. All brand names and trademarks are the property of their respective owners and are used solely for product identification purposes.
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