14-Day Returns
You have 14 days from the date you receive your order to return your item to us for a refund.
The £5.99 Return Charge
If you have changed your mind, a flat £5.99 covers the tracked returns label we send you and the handling of your return. It is taken off your refund rather than paid upfront.
Deducted from your refund
Cancelling Your Order
Changed your mind quickly? If we have not dispatched your order yet, there is nothing to send back and nothing to pay.
Free. Email us as soon as possible with your order number. If your order has not yet left us, we will cancel it and refund you in full with no charge of any kind.
£5.99. Once your order is on its way, it has to come back to us before we can refund you. It is treated as a standard return, so the £5.99 return charge applies.
We dispatch quickly, often the same working day, so please contact us at support@epickick.co.uk straight away if you want to cancel.
The Epic Kick Authentication Tag
Every pair dispatched by Epic Kick is sealed with our authentication tag, a white zip-tie style security seal attached directly to the shoe. One side is branded "EPICKICK", the other reads "NO RETURN IF TAG IS REMOVED".
Front: EPICKICK branded seal
Back: Return policy notice
Return Conditions
To be eligible for a return under our 14-day policy, items must meet the following conditions:
Unworn, unused, and in original condition. All original tags, labels, and accessories attached. Epic Kick authentication tag still intact. Original branded packaging included and undamaged. Returned within 14 days of delivery.
Items that have been worn, used, washed, or altered. Items with tags or labels removed, including the Epic Kick authentication tag. Items without original packaging or with damaged packaging. Items returned after 14 days (unless faulty).
Footwear note: Shoe boxes are considered part of the product. Please do not use the branded shoe box as the outer shipping box. Place it inside a separate outer box or bag for transit to protect it from damage.
Return Costs At A Glance
| Change Of Mind | £5.99 deducted from your refund. Covers the prepaid tracked returns label and handling. |
| Cancelled Before Dispatch | Free. Refunded in full with no deduction, as there is nothing to send back. |
| Cancelled After Dispatch | £5.99. The item still has to be returned to us, so it is treated as a standard return. |
| Faulty Or Damaged In Transit | Free. EPIC-KICK LTD covers all return costs and refunds you in full. |
| Incorrect Item Sent | Free. EPIC-KICK LTD covers all return costs and refunds you in full. |
| Authenticity Concerns | Free. EPIC-KICK LTD will arrange and pay for a return collection. See our Authenticity Guarantee. |
| International Orders | Customer is responsible for return shipping costs. We recommend a tracked and insured service. No £5.99 charge applies, as we do not issue prepaid labels outside the UK. |
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged in transit, or is not what you ordered, contact us straight away and we will sort it out for you.
Email support@epickick.co.uk with your order number and photos of the issue. We aim to resolve all claims within 48 hours. We cover all return costs in these cases and the £5.99 return charge does not apply, so you are refunded in full.
Refund Details
| Refund Method | Refunds are issued to the original payment method used at checkout (Visa, Mastercard, PayPal, Klarna, Apple Pay, etc.). |
| Processing Time | 5-7 business days from receipt and inspection of the returned item. |
| Return Charge | £5.99 per return, deducted from your refund on change-of-mind returns and on orders cancelled after dispatch. Not applied to faulty, damaged, incorrect or authenticity-related returns, or to orders cancelled before dispatch. |
| Bank Processing | Your bank or payment provider may take an additional 3-5 working days to reflect the refund in your account. |
| Klarna Refunds | If you paid via Klarna, your outstanding balance will be adjusted accordingly, including any £5.99 return charge. Any instalments already paid will be refunded to your original payment method. |
| Partial Refunds | If a returned item shows signs of use, wear, or damage beyond reasonable inspection, we reserve the right to issue a partial refund reflecting the diminished value. We will notify you before processing any partial refund. |
| Shipping Costs | For change-of-mind returns, original shipping costs are non-refundable unless the entire order is returned. For faulty or incorrect items, all costs including original shipping are refunded in full. |
Exchanges
Due to the limited-availability nature of many of our products, we cannot guarantee that an alternative size, colour, or style will be in stock for a direct exchange.
We recommend returning the item for a refund and placing a new order for the product you require, subject to availability. Returns sent back for this reason are treated as change-of-mind returns, so the £5.99 charge applies. If you would like to check stock before returning, contact us at support@epickick.co.uk and we will check for you.
Returns Address
Please do not send returns without contacting us first. Once your return is approved, we will provide the returns address, your prepaid label and any additional instructions. Unapproved returns may be refused or delayed.
To initiate a return, email support@epickick.co.uk with your order number.
Business Details
| Legal Name | EPIC-KICK LTD |
| Company Number | 16259824 |
| VAT Number | 509 0257 08 |
| Registered Address | Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX |
| Contact | support@epickick.co.uk |
EPIC-KICK LTD is an independent retailer. We are not affiliated with, authorised by, endorsed by, or officially connected to any of the brands listed on this website. All brand names and trademarks are the property of their respective owners and are used solely for product identification purposes.
EPIC-KICK LTD · Company No. 16259824 · VAT 509 0257 08
Registered in England & Wales · Verify on Companies House