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Terms of service

TERMS OF SERVICE

Last Updated: February 2026 Effective From: February 2026

These terms govern your use of the Epic Kick website and any purchases you make from us. By using our website or placing an order, you agree to be bound by these terms. Please read them carefully.

  1. ABOUT US

This website is operated by:

Legal Name: EPIC-KICK LTD Company Number: 16259824 VAT Number: 509 0257 08 Registered Address: Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom Email: support@epickick.co.uk Companies House: https://find-and-update.company-information.service.gov.uk/company/16259824

INDEPENDENT RETAILER DISCLOSURE

EPIC-KICK LTD is an independent retailer. We are not affiliated with, authorised by, endorsed by, or in any way officially connected to Nike, Inc., Jordan Brand, Adidas AG, ASICS Corporation, New Balance Athletics, Inc., Deckers Brands (UGG), Supreme, Yeezy, The Pokémon Company, Pop Mart International Group, Jellycat, Topps, or any other brand listed on this website.

All brand names, logos, and trademarks displayed on this site are the property of their respective owners and are used solely for product identification purposes. The use of these names does not imply any affiliation with or endorsement by the trademark holders.

We source 100% authentic products from authorised distributors, licensed wholesalers, and verified retail channels. All products undergo our multi-point authentication verification process before sale. For full details, see our Authenticity Guarantee page.

  1. AGREEMENT TO TERMS

By accessing or using our website at epickick.co.uk, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and Authenticity Guarantee.

If you do not agree to these terms, please do not use our website or services.

We reserve the right to update these terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the website after changes constitutes acceptance of the revised terms.

  1. ELIGIBILITY

To place an order on our website, you must be at least 18 years of age or have the consent of a parent or legal guardian. By placing an order, you confirm that you meet this requirement.

If you are using Klarna's Buy Now, Pay Later service, you must meet Klarna's own eligibility criteria, which require you to be at least 18 years of age and a UK resident.

  1. PRODUCTS AND PRICING

All products listed on our website are brand new and 100% authentic, sourced from authorised distributors, licensed wholesalers, and verified retail channels. We do not sell counterfeit, replica, or imitation goods under any circumstances. For full details on our sourcing and verification process, see our Authenticity Guarantee page.

As an independent reseller, our prices reflect current market demand, product availability, and sourcing costs. Prices may differ from the manufacturer's original recommended retail price.

All prices displayed on our website are in British Pounds Sterling (£) and are inclusive of UK VAT at the current rate. The price you see is the price you pay — there are no additional taxes, fees, or surcharges at checkout. Shipping costs are clearly displayed at checkout before you confirm your order.

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we reserve the right to correct any errors. If we discover a pricing error after you have placed an order, we will notify you and give you the option to proceed at the correct price or cancel for a full refund.

Product images are for illustrative purposes and may vary slightly from the actual product due to screen settings and photographic lighting. We aim to represent products as accurately as possible.

Warranty Disclaimer: As an independent reseller, products purchased from Epic Kick may not include original manufacturer warranties unless explicitly stated. We stand behind our products with our own authenticity guarantee and returns policy.

  1. ORDERS AND CONTRACT FORMATION

When you place an order on our website, you are making an offer to purchase the product(s) in your basket. Your order is subject to acceptance by us.

Upon placing an order, you will receive an automated order confirmation email. This confirms that we have received your order but does not constitute acceptance of your order. A binding contract between you and EPIC-KICK LTD is formed only when we dispatch your order and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or failure to meet eligibility requirements. If we cancel your order, we will notify you and issue a full refund to your original payment method.

All orders are subject to stock availability. Due to the limited-edition nature of many of our products, we cannot guarantee that an item will remain available between the time you add it to your basket and the time you complete checkout.

Your purchases are for personal use and not for commercial resale without our prior written consent.

  1. PAYMENT

We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Diners Club, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Union Pay, and Klarna.

All payments are processed securely through Shopify Payments (powered by Stripe), which is fully PCI DSS compliant. We do not store your full card details on our servers at any time.

If you choose to pay via Klarna, you can split your payment into 3 interest-free instalments or pay within 30 days. Klarna's terms, conditions, and eligibility criteria apply. Full details are available at https://www.klarna.com/uk/terms-and-conditions/

Payment is taken at the time of order for all payment methods except Klarna Pay Later, where payment is due within 30 days of purchase in accordance with Klarna's terms.

You agree to provide current, complete, and accurate payment and billing information for all purchases. You represent and warrant that you are authorised to use the payment method provided.

  1. SHIPPING AND DELIVERY

Orders are dispatched from our fulfilment centre in Bristol, United Kingdom. We offer the following shipping options:

United Kingdom:

  • Free UK Standard Shipping on orders £50.00 and above (3–5 working days)
  • Express Insured Shipping: £5.99 (1–2 working days)
  • Premium Next Day Delivery: £14.50 (next working day, order before 2pm)

European Union:

  • Standard International: £14.99 (5–10 working days)

International:

  • Standard International: £23.99 (7–14 working days)

Estimated delivery times are provided in good faith but are not guaranteed. EPIC-KICK LTD is not liable for delays caused by third-party carriers, customs processing, adverse weather, or other circumstances beyond our control.

International orders may be subject to import duties, taxes, and customs charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

For full delivery details, see our Shipping Policy page.

  1. YOUR CONSUMER RIGHTS

Nothing in these Terms of Service affects or limits your statutory rights as a consumer.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: You have the right to cancel your order within 14 days of receiving your goods without giving a reason. You then have a further 14 days to return the items. We offer free returns on UK orders. Refunds are processed within 5–7 business days of receiving the returned item.

Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose, and as described. If goods are faulty, not as described, or not fit for purpose, you have a 30-day short-term right to reject and receive a full refund. After 30 days but within 6 months, you are entitled to a repair or replacement, and a refund if unsuccessful.

Consumer Protection from Unfair Trading Regulations 2008: We are committed to fair and honest trading practices. All product descriptions, pricing, and business information on our website are accurate and not misleading. We do not engage in aggressive or deceptive commercial practices.

European Union Customers: If your order is shipped to the European Union, you have equivalent rights under EU consumer protection law, including the right to cancel within 14 days of receiving your goods.

For full details on returns and refunds, see our Returns & Refunds Policy page.

  1. RETURNS AND REFUNDS

We offer a 14-day return window from the date of delivery. Items must be returned unworn, unused, and in their original condition with all tags, labels, and packaging intact. We offer free returns on all UK orders.

Refunds are processed within 5–7 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method used at checkout.

To initiate a return, contact our support team at support@epickick.co.uk with your order number. Please do not return items without contacting us first.

For full details, see our Returns & Refunds Policy page.

  1. PRODUCT AUTHENTICITY

All products sold by EPIC-KICK LTD are 100% genuine. We source exclusively from authorised distributors, licensed wholesalers, and verified retail channels. Every item undergoes a multi-point quality inspection covering packaging, product codes, material quality, and labelling before dispatch.

If you receive a product that you believe to be inauthentic, contact us within 14 days of delivery. We will arrange a free return collection, conduct a re-inspection, and issue a full refund or replacement if the product is confirmed inauthentic.

For full details, see our Authenticity Guarantee page.

  1. YOUR ACCOUNT

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@epickick.co.uk if you suspect any unauthorised use of your account.

You may not transfer, sell, assign, or license your account to any other person.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these terms, for fraudulent purposes, or in any manner that may harm our business or other customers.

  1. INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, images, graphics, logos, page layouts, and software — is the property of EPIC-KICK LTD or its content suppliers and is protected by UK and international intellectual property laws.

Third-party brand names, logos, and trademarks displayed on this site (including but not limited to Nike, Jordan, Adidas, Asics, New Balance, UGG, Supreme, Yeezy, Pokémon, Pop Mart, Jellycat, and Topps) are the property of their respective owners. They are used on this site solely for product identification purposes and do not imply any affiliation, endorsement, or sponsorship.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

  1. LIMITATION OF LIABILITY

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or any other liability that cannot be excluded or limited by law.

Subject to the above, EPIC-KICK LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, or your inability to use our website or services.

Our total liability to you in respect of all losses arising under or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the relevant order.

We are not liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, government actions, carrier delays, or supply chain disruptions.

  1. PROHIBITED USES

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services. Prohibited uses include but are not limited to: purchasing products for the purpose of commercial resale without our prior written consent, using automated tools to scrape or extract data from our website, attempting to gain unauthorised access to our systems or user accounts, submitting false or misleading information during checkout or account registration, and engaging in any activity that we reasonably consider to be fraudulent.

We reserve the right to refuse service, cancel orders, and restrict access to our website for any user who we believe is in breach of these terms.

  1. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services, or applications (such as Klarna, PayPal, or social media platforms). These links are provided for your convenience only. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites.

Our services are hosted by Shopify. By using our website, you acknowledge that Shopify collects and processes certain personal information to provide and improve the platform. However, all sales and purchases are made directly with EPIC-KICK LTD, and Shopify is not responsible for any aspect of transactions between you and us.

Your use of third-party services is subject to their own terms and conditions. We encourage you to review the terms and privacy policies of any third-party service before providing personal information or completing a transaction.

  1. DISPUTE RESOLUTION

If you have a complaint or dispute about any aspect of our service, we encourage you to contact us first so we can attempt to resolve the issue directly:

Email: support@epickick.co.uk

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution (ADR) provider. As an online retailer, we are also required to inform you that the European Commission provides an Online Dispute Resolution platform, accessible at https://ec.europa.eu/consumers/odr

You may also contact your local Citizens Advice Bureau or Trading Standards office for further guidance on your rights.

  1. INDEMNIFICATION

You agree to indemnify and hold harmless EPIC-KICK LTD and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party rights, or your use of the Services.

  1. GOVERNING LAW AND JURISDICTION

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from these terms, except that if you are a consumer resident in Scotland, you may bring proceedings in Scotland, and if you are a consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland.

This does not affect your statutory rights as a consumer to bring proceedings in your country of residence.

  1. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

  1. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and Authenticity Guarantee, constitute the entire agreement between you and EPIC-KICK LTD in relation to your use of this website and supersede all prior agreements, understandings, or arrangements between us.

  1. CONTACT US

If you have any questions about these Terms of Service, please contact us:

Email: support@epickick.co.uk Hours: Monday–Friday, 9am–5pm GMT

EPIC-KICK LTD Company Number: 16259824 VAT Number: 509 0257 08 Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom Companies House: https://find-and-update.company-information.service.gov.uk/company/16259824