Refund policy
RETURNS & REFUNDS POLICY
Last Updated: August 2026
At Epic Kick, we want you to be completely happy with your purchase. We offer returns within 14 days of delivery on all UK orders. A flat £5.99 return charge applies when you change your mind. There is no charge if an item is faulty, damaged in transit, incorrect, or if you cancel your order before it has been dispatched.
14-DAY RETURNS
You have 14 days from the date you receive your order to return your item to us for a refund.
How to initiate a return:
Contact us at support@epickick.co.uk with your order number and reason for return. We will confirm your return request and send you a prepaid tracked returns label.
Package your return. Items must be returned in their original, unused condition with all tags, labels, and packaging intact. Footwear must be returned in the original branded shoe box, which must not be used as the outer shipping box. Place it inside a separate outer box or bag for transit.
Ship it back. Attach the prepaid label we provide and drop the parcel off. The service is fully tracked and there is nothing to pay at the counter.
Receive your refund. Once we receive and inspect the returned item, we will process your refund within 5-7 business days, less the £5.99 return charge where it applies. Refunds are issued to the original payment method used at checkout.
Important: Items sent back without prior authorisation will not be accepted.
THE £5.99 RETURN CHARGE
If you return an item because you have changed your mind, a flat £5.99 is deducted from your refund. This covers the prepaid tracked returns label we provide and the handling of your return.
Nothing to pay upfront. You never pay at the counter. The £5.99 is taken off your refund once your return has been received and inspected.
One charge per return. The £5.99 covers the whole return, not each item. Sending three items back together costs the same as sending one.
When the £5.99 applies:
- Change-of-mind returns, including returns for a different size, colour, or style
- Orders cancelled after they have been dispatched, as the item still has to be returned to us
When there is no charge:
- Items that are faulty
- Items damaged in transit
- Incorrect items sent by us
- Any item where you have raised an authenticity concern
- Orders cancelled before they have been dispatched
This charge reflects the direct cost of returning goods to us and does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
CANCELLING YOUR ORDER
Before dispatch: Free. Email us as soon as possible with your order number. If your order has not yet left us, we will cancel it and refund you in full with no charge of any kind.
After dispatch: £5.99. Once your order is on its way, it has to come back to us before we can refund you. It is treated as a standard return, so the £5.99 return charge applies.
We dispatch quickly, often the same working day, so please contact us straight away at support@epickick.co.uk if you want to cancel.
RETURN CONDITIONS
To be eligible for a return, items must meet the following conditions:
Accepted:
Unworn, unused, and in original condition. All original tags, labels, and accessories attached. Epic Kick authentication tag still intact. Original branded packaging included and undamaged. Returned within 14 days of delivery.
Not Accepted:
Items that have been worn, used, washed, or altered. Items with tags or labels removed, including the Epic Kick authentication tag. Items without original packaging or with damaged packaging. Items returned after 14 days (unless faulty). Gift cards.
Footwear note: Shoe boxes are considered part of the product. Please do not use the branded shoe box as the outer shipping box. Place it inside a separate outer box or bag for transit to protect it from damage.
THE EPIC KICK AUTHENTICATION TAG
Every pair dispatched by Epic Kick is sealed with our authentication tag, a white zip-tie style security seal attached directly to the shoe. One side is branded "EPICKICK", the other reads "NO RETURN IF TAG IS REMOVED".
Do not remove the authentication tag until you are satisfied with your purchase. Once the tag is removed, the item is considered worn and is no longer eligible for return. This policy exists to protect all customers by ensuring every returned product remains in verifiably unworn condition.
RETURN COSTS
Change of mind: £5.99 deducted from your refund. Covers the prepaid tracked returns label and handling.
Cancelled before dispatch: Free. Refunded in full with no deduction, as there is nothing to send back.
Cancelled after dispatch: £5.99. The item still has to be returned to us, so it is treated as a standard return.
Faulty or damaged in transit: Free. EPIC-KICK LTD covers all return costs and refunds you in full.
Incorrect items sent by us: Free. EPIC-KICK LTD covers all return costs and refunds you in full.
Authenticity concerns: Free. EPIC-KICK LTD will arrange and pay for a return collection. See our Authenticity Guarantee page for full details.
International orders: Customer is responsible for return shipping costs. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost in transit. The £5.99 charge does not apply, as we do not issue prepaid labels outside the UK.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your item arrives faulty, damaged in transit, or is not what you ordered, contact us straight away and we will sort it out for you.
Email support@epickick.co.uk with your order number and photos of the issue. We aim to resolve all claims within 48 hours. We cover all return costs in these cases and the £5.99 return charge does not apply, so you are refunded in full.
REFUND DETAILS
Refund method: Refunds are issued to the original payment method used at checkout (Visa, Mastercard, PayPal, Klarna, Apple Pay, etc.).
Processing time: 5-7 business days from receipt and inspection of the returned item.
Return charge: £5.99 per return, deducted from your refund on change-of-mind returns and on orders cancelled after dispatch. Not applied to faulty, damaged, incorrect or authenticity-related returns, or to orders cancelled before dispatch.
Bank processing: Your bank or payment provider may take an additional 3-5 working days to reflect the refund in your account.
Klarna refunds: If you paid via Klarna, your outstanding balance will be adjusted accordingly, including any £5.99 return charge. Any instalments already paid will be refunded to your original payment method.
Partial refunds: If a returned item shows signs of use, wear, or damage beyond reasonable inspection, we reserve the right to issue a partial refund reflecting the diminished value. We will notify you before processing any partial refund.
Original shipping costs: For change-of-mind returns, original shipping costs are non-refundable unless the entire order is returned. For faulty or incorrect items, all costs including original shipping are refunded in full.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@epickick.co.uk.
EXCHANGES
Due to the limited-availability nature of many of our products, we cannot guarantee that an alternative size, colour, or style will be in stock for a direct exchange.
We recommend returning the item for a refund and placing a new order for the product you require, subject to availability. Returns sent back for this reason are treated as change-of-mind returns, so the £5.99 return charge applies. If you would like to check stock before returning, contact us at support@epickick.co.uk and we will check for you.
RETURNS ADDRESS
Please do not send returns without contacting us first. Once your return is approved, we will provide the returns address, your prepaid label and any additional instructions. Unapproved returns may be refused or delayed.
To initiate a return, email support@epickick.co.uk with your order number.
INDEPENDENT RETAILER DISCLOSURE
EPIC-KICK LTD is an independent retailer. We are not affiliated with, authorised by, endorsed by, or officially connected to any of the brands listed on this website. All brand names and trademarks are the property of their respective owners and are used solely for product identification purposes.
CONTACT US
Email: support@epickick.co.uk
Hours: Monday-Friday, 9am-5pm GMT
EPIC-KICK LTD
Company Number: 16259824
VAT Number: 509 0257 08
Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom
Companies House: https://find-and-update.company-information.service.gov.uk/company/16259824