Refund policy
RETURNS & REFUNDS POLICY
Last Updated: May 2026
At Epic Kick, we want you to be completely happy with your purchase. We offer hassle-free returns within 14 days of delivery, with free return shipping on all UK orders.
14-DAY RETURNS
You have 14 days from the date you receive your order to return your item to us for a refund.
How to initiate a return:
Contact us at support@epickick.co.uk with your order number and reason for return. We will confirm your return request and provide instructions.
Package your return. Items must be returned in their original, unused condition with all tags, labels, and packaging intact. Footwear must be returned in the original branded shoe box, which must not be used as the outer shipping box. Place it inside a separate outer box or bag for transit.
Ship it back. Send the item to the returns address provided in your return confirmation email. UK returns are free, and we will provide a prepaid return label.
Receive your refund. Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method used at checkout.
Important: Items sent back without prior authorisation will not be accepted.
RETURN CONDITIONS
To be eligible for a return, items must meet the following conditions:
Accepted:
Unworn, unused, and in original condition All original tags, labels, and accessories attached Epic Kick authentication tag still intact Original branded packaging included and undamaged Returned within 14 days of delivery
Not Accepted:
Items that have been worn, used, washed, or altered Items with tags or labels removed, including the Epic Kick authentication tag Items without original packaging or with damaged packaging Items returned after 14 days (unless faulty) Gift cards
Footwear note: Shoe boxes are considered part of the product. Please do not use the branded shoe box as the outer shipping box. Place it inside a separate outer box or bag for transit to protect it from damage.
THE EPIC KICK AUTHENTICATION TAG
Every pair dispatched by Epic Kick is sealed with our authentication tag, a white zip-tie style security seal attached directly to the shoe. One side is branded "EPICKICK", the other reads "NO RETURN IF TAG IS REMOVED".
Do not remove the authentication tag until you are satisfied with your purchase. Once the tag is removed, the item is considered worn and is no longer eligible for return. This policy exists to protect all customers by ensuring every returned product remains in verifiably unworn condition.
RETURN SHIPPING COSTS
UK orders: Free returns. EPIC-KICK LTD covers all return shipping costs on UK orders. We will provide a prepaid return label.
International orders: Customer is responsible for return shipping costs. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost in transit.
Faulty, damaged, or incorrect items: EPIC-KICK LTD will cover all return shipping costs regardless of location.
Authenticity concerns: EPIC-KICK LTD will arrange and pay for a free return collection. See our Authenticity Guarantee page for full details.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your item arrives faulty, damaged, or is not what you ordered, contact us straight away and we will sort it out for you.
Email support@epickick.co.uk with your order number and photos of the issue. We aim to resolve all claims within 48 hours and will cover all return shipping costs for faulty or incorrect items.
REFUND DETAILS
Refund method: Refunds are issued to the original payment method used at checkout (Visa, Mastercard, PayPal, Klarna, Apple Pay, etc.).
Processing time: 5-7 business days from receipt and inspection of the returned item.
Bank processing: Your bank or payment provider may take an additional 3-5 working days to reflect the refund in your account.
Klarna refunds: If you paid via Klarna, your outstanding balance will be adjusted accordingly. Any instalments already paid will be refunded to your original payment method.
Partial refunds: If a returned item shows signs of use, wear, or damage beyond reasonable inspection, we reserve the right to issue a partial refund reflecting the diminished value. We will notify you before processing any partial refund.
Original shipping costs: For change-of-mind returns, original shipping costs are non-refundable unless the entire order is returned. For faulty or incorrect items, all costs including original shipping are refunded in full.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@epickick.co.uk.
EXCHANGES
Due to the limited-availability nature of many of our products, we cannot guarantee that an alternative size, colour, or style will be in stock for a direct exchange.
We recommend returning the item for a refund and placing a new order for the product you require, subject to availability. If you would like to check stock before returning, contact us at support@epickick.co.uk and we will check for you.
RETURNS ADDRESS
Please do not send returns without contacting us first. Once your return is approved, we will provide the returns address and any additional instructions. Unapproved returns may be refused or delayed.
To initiate a return, email support@epickick.co.uk with your order number.
INDEPENDENT RETAILER DISCLOSURE
EPIC-KICK LTD is an independent retailer. We are not affiliated with, authorised by, endorsed by, or officially connected to any of the brands listed on this website. All brand names and trademarks are the property of their respective owners and are used solely for product identification purposes.
CONTACT US
Email: support@epickick.co.uk Hours: Monday-Friday, 9am-5pm GMT
EPIC-KICK LTD Company Number: 16259824 VAT Number: 509 0257 08 Suite 407 Park House, 10 Park Street, Bristol, BS1 5HX, United Kingdom Companies House: https://find-and-update.company-information.service.gov.uk/company/16259824